This service provides assurance and peace of mind that all calls to our Customer Care/Support line will be addressed with an eye on your company's unique view of the Bellwether purchasing and material management product suite. In addition to supporting the core product, all custom add- ons, enhancements, interfaces and stand-alone solutions developed by Bellwether Software will be supported. We offer support via phone and the Internet. An after-hours service option is also available.
Bellwether Software is sufficiently staffed to meet all of our customers' needs and requirements while we grow and develop our flagship product, Purchasing Management eXtra. Our Technical Department consists of customer service technical representatives, programmers, project managers, system analysts, software architects, software consultants and developers. We maintain strong consulting capabilities, and all of our sales team are technically trained to know the product thoroughly. The Bellwether family exists solely to provide procurement solutions for purchasing professionals everywhere.
Annual Maintenance Support:
For the first ninety days, technical assistance is free. After that, Service Maintenance Agreements are offered. The cost for Service Maintenance Agreements is based on a percentage of the current retail value of the software. Service Maintenance Agreements cover the following services:
- All upgrades, enhancements & service packs released during a one- year billing period.
- Unlimited telephone & email support for:
- ePMX issues
- Assistance with converting files during upgrades
- File conversion
- SQL
- Operating System Issues
- Hardware/Networking Issues
- General IT Support
NEXT STEPS: VISIT THE ePMX IMPLEMENTATION SECTION.