Customer Support

This service provides assurance and piece of mind that all calls to our Customer Care/Support line will be addressed with an eye on your company's unique view of the Bellwether purchasing and material management product suite. In addition to supporting the core product, all custom add on, enhancements, interfaces and stand-alone solutions developed by Bellwether Software will be supported. We offer support via phone and the Internet, and an after-hours service option is also available

Bellwether Software is sufficiently staffed to meet all of our customers' needs and requirements, while we grow and develop our flagship product, Purchasing Management eXtra. Our Technical Department consists of customer service technical representatives, programmers, project managers, system analysts, software architects, software consultants and developers. We maintain strong consulting capabilities and all our sales team is technically trained to know the product thoroughly. The Bellwether family exists solely to provide procurement solutions for purchasing professionals everywhere.

Annual Maintenance Support:

Annual Maintenance is now available in a three-tiered support structure to meet the specific and unique needs of each individual client.

PMX Silver – 18% of current retail software license price.

• All upgrades, enhancements, & service packs released during 1 year billing period
• Unlimited telephone & email support for:
  • PMX issues
  • Assistance with converting files during upgrades
    • In-house conversion of files NOT included
• Platinum Support is not included, but is available for $250 per hour, billed in half-hour increments:
  • File conversion
  • SQL
  • Operating System Issues
  • Hardware/Networking Issues
  • General IT Support

PMX Gold – 24% of current retail software license price.

• All upgrades, enhancements, & service packs released during 1 year billing period
• Unlimited telephone & email support for:
  • PMX issues
    • Includes in-house conversion of files during upgrades, if desired
  • SQL issues, if an SQL customer
• 4 hours of “Platinum” support included; subsequent hours billed at $200 per hour, billed in half-hour increments:
• Operating System Issues
• Hardware/Networking Issues
• General IT Support

PMX Platinum – 30% of current retail software license price.

• All upgrades, enhancements, & service packs released during 1 year billing period
• Unlimited telephone & email support for:
  • PMX issues
    • Includes conversion of files during upgrades, if desired
  • SQL
  • Operating System Issues
  • Hardware/Networking Issues
  • General IT Support
  • Etc.