Our Commitment To You...

1. We do our best to answer calls promptly and to keep hold times to a minimum.
2. If you leave us a message when our office is closed we will call you back as soon as possible – always within one business day at most.
3. We will acknowledge and, when possible, resolve all inquiries within one business day.
4. Email responses will include a contact name and case number.
5. We will inform you within one business day if the issue requires further investigation or escalation. Escalation will take place that same business day.
6. We strive to resolve all customer technical support issues within a maximum of five business days.